Question 1

How do I place a custom order?

Accepted Answer

Browse our collection, select a piece, and provide your measurements (waist, chest, height, etc.) via our custom order form or WhatsApp. Our atelier team will craft the piece to your exact specifications within 7-14 working days.

Question 2

Can I get a design that's not in your catalogue?

Accepted Answer

Absolutely! Choose 'New Custom Order' on our custom order page and describe your vision — share reference images, fabric preferences, and occasion details. Sweety will bring your design to life.

Question 3

What measurements do I need to provide?

Accepted Answer

At minimum: height (cms), chest, and waist (inches). For the best fit, also provide length, rise, and shoulder measurements. Our size guide page has detailed instructions on how to measure accurately.

Question 4

How long does a custom order take?

Accepted Answer

Most pieces are handcrafted within 7-14 working days after payment confirmation. Rush orders (within 5 days) may be available — contact us on WhatsApp to discuss.

Question 5

What sizes do you offer?

Accepted Answer

All our pieces are available in XS through XL as standard sizes, plus full custom sizing at no extra charge. Every Elyara garment can be made to your exact measurements.

Question 6

What if the fit isn't right?

Accepted Answer

We offer one free alteration within 7 days of delivery. Contact us with photos showing the fit issue, and we'll arrange the adjustment.

Question 7

What payment methods do you accept?

Accepted Answer

We accept UPI payments via WhatsApp (zero fees), and online payments via Razorpay (cards, net banking, UPI). No COD currently available.

Question 8

Do you offer discounts or coupon codes?

Accepted Answer

Yes! We run seasonal sales with discount codes. Subscribe to our newsletter for early access to promotions and 10% off your first order.

Question 9

Are prices inclusive of taxes?

Accepted Answer

Yes, all prices displayed on the website are inclusive of GST. No hidden charges — what you see is what you pay.

Question 10

Do you ship pan-India?

Accepted Answer

Yes, we deliver across India. Free shipping on orders above ₹5,000. Standard delivery takes 3-5 business days after dispatch.

Question 11

How do I track my order?

Accepted Answer

Use our Track Order page (link in the footer or the floating button on mobile). Enter your order number to see real-time status updates.

Question 12

Do you ship internationally?

Accepted Answer

Currently we ship within India only. International shipping is planned for 2027. Contact us on WhatsApp for special arrangements.

Question 13

What is your return policy?

Accepted Answer

Since all pieces are made-to-order, we don't accept returns for change of mind. However, if there's a quality defect or sizing error on our part, we'll arrange a replacement or alteration at no cost.

Question 14

How should I care for my Elyara garment?

Accepted Answer

Check our Care Instructions page for detailed guidance. In general: hand wash in cold water for most pieces, dry clean for embellished items, and store in the breathable bag provided.

Frequently Asked Questions

Ordering & Custom Fit

Sizing & Fit

Payment & Pricing

Shipping & Delivery

Returns & Care

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